dayak Casino & Sportsbook Data Care

This page describes what we collect when you use dayak and how we keep that data protected. We operate an online entertainment platform offering football betting, live-dealer casino tables, slot games, and esports markets to users in supported jurisdictions. Our commitment is to handle your personal information transparently and securely.

We at dayak collect data only to deliver our service, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your information to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all locations where we store or process your data.

What We Collect on dayak

We collect your email address, phone number, full name, date of birth, and residential address when you open an account on dayak. We also collect identity documents (national ID, passport, or driver's license) to verify your age and address. This verification step is mandatory under Indonesian financial regulations and helps us prevent fraud and money laundering.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet)we record the transaction amount, timestamp, and payment method. We do not store your full card or bank account number; our payment processors handle that encryption. We also log your IP address, device type, and browser information each time you log in to dayak.

Data retention: We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial reporting obligations.

How We Use Your Data on dayak

We use your personal information to process your deposits and withdrawals, calculate your account balance, and settle your bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football tournaments. We also use your data to send you account statements, payment confirmations, and service updates via email or SMS.

Our dayak support team may access your account history to resolve disputes, investigate suspicious activity, or respond to your inquiries. We use your device and IP information to detect unauthorized access attempts and protect your account from fraud. We do not use your data for marketing purposes unless you explicitly opt in.

Third-Party Processors and dayak

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) only to complete your transactions. We also work with identity verification vendors to confirm your age and address. These processors operate under their own privacy policies and are contractually bound to protect your information.

Our dayak servers are hosted by a cloud provider outside Indonesia. We encrypt all data in transit and at rest. We do not share your betting history, account balance, or personal details with any third party except as required by law or court order.

Your Rights on dayak

  • You may request a copy of all personal data we hold about you on dayak.
  • You may correct inaccurate information in your dayak account profile at any time.
  • You may request deletion of your dayak account and associated data, subject to our seven-year transaction retention requirement.
  • You may opt out of non-essential communications (newsletters, promotional emails) via your account settings on dayak.
  • You may lodge a complaint with Indonesia's data protection authority if you believe we have mishandled your information.

Cookies and Tracking on dayak

We use cookies to keep you logged in to dayak and to remember your language preference. These cookies expire after 30 days of inactivity. We do not use cookies to track your behaviour across other websites. Our dayak mobile app does not use cookies; instead, it stores a session token on your device.

Contact Us About Your Data on dayak

If you have questions about how we handle your data on dayak, or if you wish to exercise any of your rights, contact our support team via email or the contact form in your dayak account. We will respond to data requests within 14 days. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Summary

We at dayak collect only the information necessary to deliver our service, verify your identity, and process your payments. We protect your data with encryption and access controls. We do not sell your information. We retain transaction records for seven years as required by law, and we delete your account data upon request, subject to that retention window.

This privacy policy was last updated in 2024. We may update it to reflect changes in our practices or applicable law. We will notify you of material changes via email to your dayak account address.

↑